Terms and Conditions – mavX Fibernet & Broadband Services
Understand the terms that govern your relationship with mavX. Important information about service usage, billing, and customer responsibilities. These guidelines are designed to ensure a transparent and secure service experience for all customers.
Privacy Policy – mavX Fibernet & Broadband Services
We are committed to protecting your privacy and ensuring a secure, transparent online experience. We prioritize your trust and strive to handle your data.
This policy explains how we collect, use, store, share, and protect your information.
This policy explains how we collect, use, store, share, and protect your information.
Fair Usage Policy – mavX Fibernet & Broadband Services
mavX ensures you a consistent, high-quality internet experience. We are dedicated to continuously improving our services to meet your needs and exceed your expectations. This policy ensures that you receive the best possible service at all times.
Terms and Conditions
Privacy Policy
Fair Usage Policy
Terms and Conditions
Last updated: May 20, 2023
By using the services and website of mavX Fibernet & Broadband Services, you agree to the following Terms & Conditions governing service access, billing, support, and customer responsibilities.
mavX provides broadband, leased-line, and related services based on technical feasibility, network availability, and successful completion of required documentation and payments. While we strive to deliver the highest possible speed and uptime, actual performance may vary due to equipment capability, local conditions, or network load.
Customers are responsible for providing accurate information during registration and ensuring that their equipment and usage comply with legal and technical standards. All mavX services must be used for lawful purposes. Resale, misuse, or unauthorized networking activities are strictly prohibited.
Installation charges are non-refundable, and equipment provided by mavX remains our property unless stated otherwise; customers must safeguard it and return it upon service termination. Bills must be paid on time, and late or non-payment may lead to suspension or disconnection without further notice.
mavX is not liable for service interruptions arising from maintenance, fiber cuts, power failures, or other events beyond our control, though we will always work to restore connectivity promptly. We reserve the right to suspend or terminate services in cases of policy violations, fraud, or illegal use.
These Terms & Conditions are governed by Indian laws and relevant TRAI and DoT regulations. For any service-related concerns, customers can contact us at websupport@innolensmedia.com
mavX provides broadband, leased-line, and related services based on technical feasibility, network availability, and successful completion of required documentation and payments. While we strive to deliver the highest possible speed and uptime, actual performance may vary due to equipment capability, local conditions, or network load.
Customers are responsible for providing accurate information during registration and ensuring that their equipment and usage comply with legal and technical standards. All mavX services must be used for lawful purposes. Resale, misuse, or unauthorized networking activities are strictly prohibited.
Installation charges are non-refundable, and equipment provided by mavX remains our property unless stated otherwise; customers must safeguard it and return it upon service termination. Bills must be paid on time, and late or non-payment may lead to suspension or disconnection without further notice.
mavX is not liable for service interruptions arising from maintenance, fiber cuts, power failures, or other events beyond our control, though we will always work to restore connectivity promptly. We reserve the right to suspend or terminate services in cases of policy violations, fraud, or illegal use.
These Terms & Conditions are governed by Indian laws and relevant TRAI and DoT regulations. For any service-related concerns, customers can contact us at websupport@innolensmedia.com
Privacy Policy – mavX Fibernet & Broadband Services
Last updated: May 20, 2023
At mavX Fibernet & Broadband Services, we are committed to protecting your personal information and ensuring a safe and transparent online experience. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our website or services.
Information We Collect
We collect the following information to manage and enhance our services. The types of information we collect includes:
Personal Information:
Your name, email address, phone number, installation or service address, identification documents (as required by law), and billing or payment details.
Technical & Usage Information:
IP address, browser type, device information, cookies, log files, analytics data, and internet usage statistics necessary for optimal service delivery.
Service-Related Information:
Information about your chosen plan and its usage, service performance metrics, and interactions with our customer support team.
Personal Information:
Your name, email address, phone number, installation or service address, identification documents (as required by law), and billing or payment details.
Technical & Usage Information:
IP address, browser type, device information, cookies, log files, analytics data, and internet usage statistics necessary for optimal service delivery.
Service-Related Information:
Information about your chosen plan and its usage, service performance metrics, and interactions with our customer support team.
How We Use Your Information
We use your information to:
Deliver and manage internet and broadband services seamlessly.
Process payments, invoice generation, and service activation.
Enhance network performance, reliability, and the overall customer experience.
Respond promptly to queries and provide customer support.
Inform you about service updates, maintenance schedules, or outages.
Comply with legal, regulatory, and security obligations.
Prevent fraud, misuse, or unauthorized access to our services.
Process payments, invoice generation, and service activation.
Enhance network performance, reliability, and the overall customer experience.
Respond promptly to queries and provide customer support.
Inform you about service updates, maintenance schedules, or outages.
Comply with legal, regulatory, and security obligations.
Prevent fraud, misuse, or unauthorized access to our services.
Sharing of Information
We respect your privacy and do not sell, rent, or trade your personal data. Information may be shared only in specific cases:
With regulatory authorities as mandated under Indian laws, such as TRAI and DoT.
With trusted third-party partners involved in installation, billing, customer service, or technical support.
With payment processors to complete financial transactions securely.
To meet legal requirements, such as responding to court orders or law enforcement requests.
With trusted third-party partners involved in installation, billing, customer service, or technical support.
With payment processors to complete financial transactions securely.
To meet legal requirements, such as responding to court orders or law enforcement requests.
4. Security of Information
mavX employs strict physical, electronic, and administrative measures to safeguard your data.
This includes:
Encrypted data transfers for secure communication.
Robust access controls to prevent unauthorized entry.
Regular system audits to ensure data integrity.
Continuous monitoring for suspicious or unauthorized activity.
Robust access controls to prevent unauthorized entry.
Regular system audits to ensure data integrity.
Continuous monitoring for suspicious or unauthorized activity.
While we strive to protect your information, no online transmission can be entirely secure. We encourage users to follow safe internet practices.
5. Cookies & Tracking Technologies
Our website may use cookies and similar technologies to:
Improve website performance and functionality.
Personalize your browsing experience.
Analyze website traffic to enhance our services.
Personalize your browsing experience.
Analyze website traffic to enhance our services.
You have the option to disable cookies via your browser settings, though certain features of the website may not function properly if cookies are turned off.
6. Your Rights
You may request to:
Access the personal data we hold about you.
Update or correct any inaccurate information.
Withdraw consent (where applicable).
Request deletion of your data, subject to legal requirements.
Update or correct any inaccurate information.
Withdraw consent (where applicable).
Request deletion of your data, subject to legal requirements.
To exercise your rights, please reach out to us via the contact details provided below.
7. Data Retention
We retain your information only:
For the duration of your service.
To comply with regulatory retention requirements.
To fulfill ongoing business or legal obligations.
To comply with regulatory retention requirements.
To fulfill ongoing business or legal obligations.
8. Third-Party Links
Our website may contain links to third-party websites. mavX is not responsible for the content or privacy practices of these external sites. We encourage users to review the privacy policies of any linked sites they visit.
9. Changes to this Policy
This Privacy Policy may be updated periodically. Any changes will be posted on this page along with the revised date.
10. Contact Us
If you have questions or requests related to your privacy, please contact us at:
Email: websupport@innolensmedia.com
Phone: 0422-3101333 | 0422-6903131
Fair Usage Policy
Last updated: May 20, 2023
At mavX Fibernet & Broadband Services, our Fair Usage Policy ensures that all customers enjoy a consistent, high-quality internet experience. To maintain network stability and prevent misuse, certain broadband plans may include data usage thresholds.
Once a user reaches the predefined data limit under their plan, internet speeds may be reduced as specified in the plan details. This helps us ensure equitable bandwidth distribution among all subscribers, particularly during peak hours. Excessive or abnormal consumption that negatively impacts other users' connectivity may be subject to additional speed controls, traffic management, or temporary restrictions.
The FUP is designed purely to maintain fair network access for all and does not restrict normal usage patterns. Customers are encouraged to review their plan-specific FUP terms and monitor usage through the mavX support team or available dashboards.
Once a user reaches the predefined data limit under their plan, internet speeds may be reduced as specified in the plan details. This helps us ensure equitable bandwidth distribution among all subscribers, particularly during peak hours. Excessive or abnormal consumption that negatively impacts other users' connectivity may be subject to additional speed controls, traffic management, or temporary restrictions.
The FUP is designed purely to maintain fair network access for all and does not restrict normal usage patterns. Customers are encouraged to review their plan-specific FUP terms and monitor usage through the mavX support team or available dashboards.